Return Policy
Return Policy
We want you to love what you ordered. If something's not right, here's how returns work.
Return Window
Items can be returned within 30 days of the delivery date. Returns requested after this window won't be accepted.
Condition Requirements
Items must be unused, unworn, and in their original condition. Items that are damaged, worn or altered won't qualify for a return.
How to Start a Return
Email merch@wntus.com requesting a return.
Once approved, you'll receive return instructions and a shipping address.
Pack the item securely in its original packaging (or similar protective packaging).
Ship the item back to us using a trackable shipping method.
Return Shipping
Return shipping costs are the customer's responsibility. We recommend using a trackable, insured shipping method, as we're not responsible for items lost or damaged in transit back to us. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund.
Exchanges
If you'd like a different size or color, place a new order for the item you want and return the original for a refund once it arrives.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us within 5 days of delivery at merch@wntus.com — we'll cover return shipping in these cases and send a replacement or refund.
